Returns & Cancellations
Returns can be made within 30 days of placing your order.
All returned items should be wrapped and well packaged so that the packaging is not damaged. Return all items with original packaging and the tags must still be attached. You may not tape or paste anything directly on the product’s original packaging.
How to handle your return:
• Register your return.
• Pack the products carefully and seal the return package.
• Fill out the commercial invoice and attach it to the outside of the parcel..
• If you received a return label, drop off the package with the courier that is stated on the label. Otherwise you can take it to any courier of your choice and send the package to:
MrsZebra Athens
Anaxagora 21
14671, Nea Erythrea, Athens, Greece
After that?
We don’t accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.
Original Condition
Hygiene and our customers’ safety is super important. All returned items should be sent in their original condition and packaging where possible, including tags, bags, etc.
Responsibility
Returned items are your responsibility until they reach us, so make sure they’re packed up properly and can’t get damaged on the way!
As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return.
We’re not responsible for any items that are returned to us by mistake. If we’re able to locate the items (it’s not always possible) and you’d like these returned to you, we may ask you to cover the delivery cost.
Fair Use
If we notice an unusual pattern of returns activity that doesn’t comply with fair use: e.g. we suspect someone is actually using their purchases and then returning them, ordering and returning loads – way more than even the most loyal customer would order or the items returned don’t match what you ordered – then we might have to deactivate the account and any associated accounts. If this happens to you and you think we’ve made a mistake, please get in touch with Customer Support at hello@mrszebra.com and we’ll be happy to discuss it with you.
If your account has been deactivated and you need to make a valid return, contact Customer Support at hello@mrszebra.com. They’ll give you a returns label although you’ll be responsible for the cost of returning the goods to us.
Please note, we reserve the right to take legal action against you if the items you return don’t match what you ordered.
We don’t offer exchanges. If you would like a different size or colour or item, please return your unwanted item and place a new order.
Refunds
When a return has been accepted and complies with the above conditions, a reverse payment will be done the same way the purchase was paid (e.g. bank deposit, card, PayPal).
The only exception is for payments with cash on delivery, for which the reverse payment will be done through bank deposit. Please contact our Customer Support Team at hello@mrszebra.com in order to get further instructions.
We have 14 calendar days to process your return and initiate the money back process. This period is starting from the day all the products return to our address.
In any case, will contact with you the soonest in order to confirm the return process and money return.
Shipping charges
If there is a mistake on our part in sending your order, the shipping and return costs are solely on our store.
However, if you do not want to keep the product you ordered for your own reasons you will be charged the return costs.
Returns should be sent only via courier to the MrsZebra address:
Kalogera Irene
21 Anaxagora str,
Nea Erythrea,
14671,
Athens,
Greece
Phone: (+30) 210 8075627
Note: Don’t forget to fill in and include the Return Application Form and the initial sales receipt in your return parcel along with the returned product!
For any clarifications please contact our Customer Support team by email hello@mrszebra.com, or by phone 210 8075627.
